Charles Shackleton Furniture began in 1987, with our first commission being the Chicago Garden Benches for the Chicago Botanical Gardens. Miranda Thomas Pottery started independently in 1989. The two companies merged to form ShackletonThomas in 1996.

Charles acquired the western section of the Bridgewater Mill in 1992, relocating furniture production and establishing our Workshop Store. In 1994, Charles and Miranda purchased the adjacent clapboard building for the pottery studio.

• Absolutely! Charles Shackleton, our co-founder and CEO, is Ernest Shackleton's first cousin, thrice removed. For a clearer picture, please view our family tree. Charles's great-great-grandfather and Ernest's grandfather were brothers.
• Adding to this connection, Charles's brother, Jonathan Shackleton, has led Antarctic expeditions, and both Charles and Miranda have joined him. We draw inspiration from Ernest's legendary tenacity and the remarkable survival of his entire crew.
• To delve deeper into Ernest Shackleton's extraordinary voyage, we recommend Alfred Lansing's "Endurance."

Our furniture is crafted to your specifications after you place your order. This also applies to Custom Commemorative and special-order pottery. We maintain a selection of pottery in stock for immediate shipment, and we also have a small selection of furniture in our showroom that is available for immediate purchase.

Yes! Customization is a key benefit of our made-to-order process. We can adjust dimensions to suit your space, providing detailed drawings for your approval to ensure proper proportions. A customization fee is included in the final price.

Certainly! Our founder, Charles Shackleton, and our experienced design team can collaborate with you or your designer to create your ideal furniture piece.

Gift wrapping can be added to pottery and small wooden items during checkout. It is included with Custom Commemorative pieces.

Email us at webstore@shackletonthomas.com anytime, and we will respond within 48 hours. You can also call us at 802-672-5175 during our store hours, [Insert Store Hours Here]. Please note that in-store customers take priority, so leave a voicemail, and we'll return your call promptly.

Our standard lead time is three to four months from deposit receipt. Expedited orders can be discussed on a case-by-case basis.

A 50% deposit is required on all furniture orders before production begins.

All Charles Shackleton Furniture is made to order.

The first step in ordering your furniture is contacting our sales team to discuss options and pricing. On the website, you can press the Enquire button on the piece that interests you to fill out a contact form. We will get back to you within two business day.

After we have discussed your options, we will issue a proposal for your review. Once the proposal is accepted, we require a 50% deposit on your purchase. The balance will be due upon completion. Payment by check is preferred, though we also accept credit cards and wire transfers.

Upholstered furniture is available in any fabric. Many of our customers work with designers who choose for them or provide their own fabric. We also have accounts with many fabric companies and our in-house design team can help you choose and will order upholstery fabric for you. Fabric is invoiced separately. 

Much of our pottery is in stock and ready for purchase directly from the website.

However, as every piece is hand made, and making takes time, we are regularly out of stock of a particular item. In that case, please enquire through the website to place an order on the next available piece.

Custom Commemorative orders are initiated through the Enquire button, providing the desired design and relevant information, such as name and date. A full deposit is required to place the order. Standard lead time is 8-10 weeks. We cannot guarantee a delivery date.

Special orders are considered on a case-by-case basis and are subject to minimum quantity. Please use the enquiry form or e-mail webstore@shackletonthomas.com to discuss special orders.

We ship throughout the United States and internationally. For details, please visit our Shipping & Delivery page.

Shipping costs vary by location and item size. Pottery shipping within the continental U.S. generally ranges from $15-$40. Please see our shipping page for more information.

We ship furniture and pottery internationally. Please contact webstore@shackletonthomas.com for coordination. International shipping costs are the responsibility of the buyer, and international shipping does not qualify for free pottery shipping.

Miranda Thomas Pottery offers complimentary shipping for orders over $75.

We generally ship UPS or USPS Ground. Next day shipping is only available in coordination with our sales staff and is charged at cost + handling.

ShackletonThomas ships everywhere in the United States and can arrange shipping anywhere in the world.

We contract with a professional service to blanket-wrap and ship your piece directly to you, ensuring that your items arrive without a scratch. We will obtain a quote on your behalf at the time of your order and help to arrange delivery when your order is ready to ship; cost depends on the pieces to be shipped and their final destination. Shipping fees are paid directly to the delivery company upon arrival of your piece.

We prefer checks.

We also accept wire transfers for furniture orders (instructions provided upon request).

We accept Visa, Mastercard, American Express, and Discover.

Cash is accepted in-store.

Yes, gift certificates are available in preset denominations on our website. For custom amounts, please email webstore@shackletonthomas.com.

All edible/food items, Second Quality, and special orders are final sale.

All fine art is final sale.

We are unable to refund any taxes or duties paid for customs.

ShackletonThomas takes pride in creating exceptional products for our customers.

If for any reason you are not satisfied with you purchase, please contact us by email at webstore@shackletonthomas.com or by phone at (802) 672-5175.

Please note that we are not available to answer the phone when the store is not open. Voice mail messages will be returned within 3 business days.

Items purchased online may be returned for a full refund within 7 days of delivery or within 30 days of delivery for store credit.

All items must be in their original packaging and condition.In-stock furniture returns must be made within 7 days and will be charged a 20% cleaning and restocking fee.

To return merchandise, first contact webstore@shackletonthomas.com. A return shipping label will be created for you. Please do not ship returns without first coordinating with ShackletonThomas.

Customers are responsible for any shipping costs for returns and exchanges. ShackletonThomas does not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to ShackletonThomas.

Merchandise may also be returned in person at ShackletonThomas Workshop Store in the Bridgewater Mill, Bridgewater, Vermont.

Once items are received by ShackletonThomas, refunds are credited to the original form of payment or issued as store credit minus the cost of shipping. Store credit expires in 5 years.

Broken merchandise must be reported to us within 7 days of delivery. Please contact webstore@shackletonthomas.com immediately to arrange for a replacement.

To help with reimbursement, please photograph the packaging and broken item, email the pictures to us, and keep box with contents until the claim is complete. We appreciate your cooperation.