All Charles Shackleton Furniture is made to order.
The first step in ordering your furniture is contacting our sales team to discuss options and pricing. On the website, you can press the Enquire button on the piece that interests you to fill out a contact form. We will get back to you within two business day.
After we have discussed your options, we will issue a proposal for your review. Once the proposal is accepted, we require a 50% deposit on your purchase. The balance will be due upon completion. Payment by check is preferred, though we also accept credit cards and wire transfers.
Upon receipt of the deposit, your order goes on our furniture production schedule. It will be assigned to a single furniture maker, who will make your piece from start to finish, signing and dating each one. Average lead time, from order to delivery, is three to four months.
Upholstered furniture is available in any fabric. Many of our customers work with designers who choose for them or provide their own fabric. We also have accounts with many fabric companies and our in-house design team can help you choose and will order upholstery fabric for you. Fabric is invoiced separately.
ORDERING POTTERY
Much of our pottery is in stock and ready for purchase directly from the website.
However, as every piece is hand made, and making takes time, we are regularly out of stock of a particular item. In that case, please enquire through the website to place an order on the next available piece.
Custom Commemorative orders are initiated through the Enquire button, providing the desired design and relevant information, such as name and date. A full deposit is required to place the order. Standard lead time is 8-10 weeks. We cannot guarantee a delivery date.
Special orders are considered on a case-by-case basis and are subject to minimum quantity. Please use the enquiry form or e-mail webstore@shackletonthomas.com to discuss special orders.